Your business record
Capturing know-how by voice
Talk for three minutes, get a written procedure — the interview questions, recording, and editing SOPs.
Thirty years of running a business puts an enormous amount of knowledge in one place: your head. The Knowledge page gets it out — by voice, because talking is faster and more honest than writing.
The interview questions
The page shows questions tailored to your trade — a machine shop gets "How do you quote a job from scratch?", a trucking company gets "How do you find loads?". They're chosen because they're what a new owner would ask you on day one. Pick one, or ignore them and talk about whatever matters.
Recording
- Press the microphone button (your browser will ask permission the first time).
- Talk like you're training a new hire — rambling is fine, the AI sorts it out.
- Press stop. The recording is transcribed, and the AI drafts a standard operating procedure: a title, ordered steps, and notes.
- Review the draft — edit the title or any step inline — then save it.
Your SOP library
Saved procedures live below the recorder, searchable. Each card shows the steps in order, who owns the process, and when it was last touched. Edit any SOP inline anytime; procedures also flow into the Operations section of your buyer profile.
What makes a good recording
- One process per recording. "How we handle a warranty claim" beats "everything about customer service."
- Say the exceptions out loud. "Normally X, but if the customer is Acme we always Y" — that's the tribal knowledge buyers pay for.
- Name names. Who does the step, who to call when it breaks.